Wellbeing notice

Education, not therapy or healthcare

The Helora Terap programmes and guidance are general education and self-help on emotional wellbeing, self-esteem, communication between partners, parenting and family relationships. They draw on well-established approaches, but they are not psychotherapy, psychological consultation, medical consultation, couples or family therapy, family mediation or a treatment for any illness, and they do not replace a psychologist, a psychiatrist, a doctor or any other health professional.

In Portugal, the practice of psychology is reserved for psychologists registered with the Order of Portuguese Psychologists (Ordem dos Psicólogos Portugueses). Helora Terap does not provide these services, does not carry out assessments, diagnoses or treatment, and does not monitor medication. Never change or stop medication without talking to your doctor.

The lessons are written for a general adult audience and cannot take into account your health, your history or your circumstances. In the email guidance, the person who replies adapts the suggestions to what you tell them, but does not assess you clinically. Buying a programme or a plan does not create a relationship with a health professional.

Seek professional help, instead of or as well as this programme, if

• you have thoughts of death, of suicide or of harming yourself;
• for more than two weeks, what you feel has stopped you from working, sleeping, eating or looking after yourself or others;
• you have frequent panic attacks or fears that greatly limit your life;
• you use alcohol, drugs, medication or gambling to get through the day;
• you have been through a traumatic event and have intrusive memories or nightmares, or feel constantly on edge;
• your relationship with food, weight or your body worries you;
• you hear or see things that others do not, or feel that you are losing touch with reality;
• you are thinking of stopping a treatment or medication.

Your family doctor can refer you to a psychologist or a psychiatrist. In Portugal, the SNS 24 line (808 24 24 24), run by the Portuguese National Health Service, offers psychological counselling 24 hours a day. In the UK, call 999 in an emergency or 116 123 (Samaritans, free, 24 hours); elsewhere, findahelpline.com lists free helplines by country.

Violence and safety in relationships

The couple and family programmes assume a relationship in which no one is afraid. If there is physical, psychological or sexual violence, threats, intimidation, or control over money, phone or movements, the couple exercises are not suitable and may increase the risk. It is not your fault. Seek specialist support: in Portugal, the Information Service for Victims of Domestic Violence (Serviço de Informação a Vítimas de Violência Doméstica, 800 202 148, free and 24 hours) and, if you are in immediate danger, 112. More contacts at Urgent help.

Children and teenagers

The parenting and family programmes give adults educational ideas. Concerns about a child's or teenager's development, sleep, eating, speech, attention, mood, school refusal or self-harm should be taken to a paediatrician, a family doctor or a psychologist.

In an emergency

Call 112 or go to the nearest emergency department. Helora Terap is not an emergency service and the guidance email is not read in real time. See the support contacts at Urgent help.

No promised results

We do not promise less anxiety, more self-esteem, a better relationship or any other result. Every person and every family is different, and change depends on many factors we do not control. The photographs on this site show models and do not show the results of any programme.

Your responsibility

You decide whether and how to use the material. Go at your own pace, stop any exercise that makes you feel worse and seek professional support when this notice says so. As far as the law allows, we are not liable for losses resulting from how you use the material or follow the guidance. Nothing in this notice limits any liability that the law does not allow to be limited, including for death or personal injury caused by our negligence, or affects consumers' mandatory rights.

Questions

Write to suporte@heloraterap.com if you would like to know exactly what a programme covers before you buy. We cannot give clinical advice about your situation.