Delivery and access
Last updated: 20 October 2026
Everything we sell is delivered online. Nothing is sent by post, there are no shipping costs and you do not need to give a postal address.
When you receive it
| Step | When |
|---|---|
| Button to open your library on the confirmation page | As soon as payment is confirmed |
| Email with your personal access link | Within a few minutes, usually in less than one |
| Stripe payment receipt | Within a few minutes |
| Guidance email address and button to send the initial questionnaire (plans with guidance) | On the confirmation page, in the email and in your library |
What is delivered
Each programme contains 8 written lessons with worksheets and tasks. A plan contains the 6 programmes (48 lessons). All lessons are available at once, from the first minute: nothing is released later. You read the lessons in your personal library, on any device, in Portuguese, Spanish or English, and you can print any lesson or save it as a PDF from the same page.
How the guidance starts
On the Guided and Complete plans, send the initial questionnaire to acompanhamento@heloraterap.com, from the email address you used for the purchase, within 90 days of the purchase. Your weeks of guidance start on that day and run consecutively. The reply times for each plan are on the guidance page.
How access works
There is no account and no password. Your access link is personal and digitally signed. If it expires or you lose it, you can get a new one at any time, free of charge, at Recover access, using the email address you used for the purchase.
Do not share the link. Sharing it is a breach of the terms and may lead to your access being withdrawn.
What you need
- An email address you can access.
- A phone, tablet or computer with an up-to-date browser.
- Pen and paper, or a notes app, for the worksheets.
How long you have it
Access to the lessons is for life, which means for as long as Helora Terap exists, with no further payments. You can keep the lessons you print or save forever, under the terms of the licence. If we ever close, we will email all customers at least 90 days in advance.
If your access does not arrive
- Check your spam, junk or promotions folder and search for Helora Terap.
- Make sure the email address you typed on the checkout page is correct.
- Request a new link at Recover access.
- Still nothing? Write to suporte@heloraterap.com and we will send it to you manually, usually on the same working day.
If we cannot deliver what you bought, you receive a full refund.
Where we sell
We sell worldwide to adults, except where international sanctions prohibit it. Prices are in euros, wherever you are.
Contact
Ana Sofia Oliva dos Reis, R. de Pedro Simões, 9, 7000-629 Évora, Portugal
suporte@heloraterap.com · +351 962 931 375 · Monday to Friday, 9am to 6pm (Lisbon time)